Account Manager

About the role

Daupler is looking for an innovative Account Manager to ensure customer success and drive retention for utility and public‑sector clients. You will act as a trusted advisor, manage projects, and help grow accounts through strategic insights and upsell opportunities.

Key responsibilities

• Serve as the trusted advisor and primary point of contact for assigned accounts, building long‑term relationships across client organizations.
• Plan and deliver client‑facing projects, defining scope, milestones, timelines and success criteria while coordinating cross‑functional teams.
• Maintain high retention rates by delivering value, identifying upsell opportunities and supporting renewal negotiations.
• Provide industry insights on utilities, public works and govtech, advising clients on best practices and regulatory changes.

Required profile

• Bachelor’s degree or equivalent experience.
• Experience in project management, account management or client success, preferably in utilities, water, power or govtech.
• Strong communication, organizational and collaborative skills.
• Proven ability to drive revenue growth while keeping customers satisfied.

Required skills

• Project planning and delivery across multiple stakeholders.
• Relationship management and client advocacy.
• Understanding of utilities, public‑sector or govtech industry dynamics.

What we offer

• Flexible and casual hybrid work environment.
• Unlimited paid time off.
• Health, dental and vision insurance.
• Growth opportunities in a rapidly scaling company.