Account Manager - Global Forwarding

About the role

We are looking for an Account Manager to drive growth, retention, and long‑term success for a select portfolio of customers within our Global Forwarding business. You will build trusted relationships, identify new opportunities, and deliver strategic logistics solutions that help customers optimise their global supply chains while expanding business with C.H. Robinson.

Key responsibilities

• Retain, grow, and strategically manage a portfolio of customer accounts.
• Build strong relationships with contacts at multiple levels to uncover business needs.
• Lead regular business reviews using analytics, market insights, and performance trends.
• Present strategic solutions that increase customer value and support long‑term retention.
• Identify opportunities to further penetrate accounts by positioning the full range of C.H. Robinson services.
• Partner with pricing, service line, operations, and product teams to develop competitive pricing strategies.
• Support new business implementation, including account setup, documentation, and compliance requirements.
• Manage customer expectations through clear SOPs, KPIs, and performance metrics.
• Collaborate cross‑functionally to ensure strong execution, service consistency, and alignment with customer goals.
• Contribute to annual account planning, budgeting, and growth strategies.

Required profile

• High school diploma or GED.
• Minimum 2 years of Global Forwarding experience.
• Ability to travel up to 25% domestically or internationally.
• Preferred: Bachelor’s degree from an accredited college or university.

Required skills