Account Director

About the role

Thought Machine is looking for an experienced Account Director to lead commercial growth across Latin America. You will own existing client relationships, drive renewals and upsells, and uncover new revenue opportunities within the region.

Key responsibilities

• Develop and execute annual account plans aligned with Thought Machine and client strategic priorities.
• Manage client renewals and drive upsell opportunities.
• Establish trusted advisor relationships with business, technology, operations, and executive stakeholders.
• Collaborate with internal teams to ensure client satisfaction and successful project delivery.
• Provide regular updates on initiative progress to internal and external stakeholders.
• Monitor product usage, forecast account metrics, and drive net‑new revenue growth.
• Assist clients with communications, system demonstrations, presentations, workshops, and business case development.

Required profile

• Fluent in Spanish.
• Proven track record of enhancing client engagement and driving revenue growth within existing accounts.
• Strong ability to build and maintain deep relationships with high‑level stakeholders.

Required skills

What we offer

• A fast‑growing fintech environment with a strong culture and employee share package.
• Opportunities to work with cutting‑edge cloud‑native banking technology.
• Collaborative international team across multiple offices.