Access Coordinator III – Clinical Scheduling & Billing

About the role

The Access Coordinator III serves as a patient resource for scheduling and billing inquiries, ensuring accurate data collection, timely billing, and prompt payment collection. Working under supervision, the role covers all duties of Access Coordinator I & II and supports broader patient‑care activities across multiple clinics.

Key responsibilities

• Schedule, reschedule, and coordinate appointments using hospital systems.
• Collect co‑pays, deductibles, and other patient payments.
• Perform pre‑registration and maintain accurate patient information.
• Verify insurance eligibility and explain benefits to patients.
• Request and file outside medical records as needed.
• Assist other teams, greet the public, and answer phones professionally.
• Resolve conflicts using active listening and negotiation.
• Attend training, staff meetings, and participate in new‑staff orientation.
• Maintain required competencies and document continuing‑education hours annually.

Required profile

• High School Diploma or GED.
• At least three years of customer‑service experience in registration, billing, or scheduling within a healthcare setting.
• Strong communication, telephone etiquette, and basic computer/keyboard skills.
• Familiarity with office equipment such as printers and scanners.
• Knowledge of basic medical terminology.
• Preferred: CHAA certification and a Bachelor’s degree.

What we offer

• Medical, dental, and vision insurance for eligible staff and families.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement plan with up to 10% matched contribution.
• Basic life insurance coverage up to $50,000.
• Career training, merchant discounts, and on‑site pharmacy prescription delivery.
• Hourly wage of $17.72 (approximately $36,857 annually).