Academic Program Specialist

About the role

The Academic Program Specialist works in the Office of the Registrar at the University of Maryland Global Campus (UMGC) in Adelphi, Maryland, in a hybrid setting (2-3 days in the office). Under general supervision, the specialist independently coordinates the day-to-day administration of one or more major academic programs such as Faculty Promotion and Tenure, Residency Recruitment and Training, Continuing Education, Professional Development, and Admission and Registration. The position is non-exempt, contingent, full time.

Key responsibilities

• Receive, screen and respond to inquiries by phone or in writing, giving information on admission requirements, academic policies and program content.
• Coordinate administrative processes for recruitment, selection, admission, registration, orientation and student progression, ensuring forms and documentation are complete and records are maintained.
• Support the faculty appointment, promotion and tenure review committee and help plan and run lectures, conferences, seminars, workshops, symposiums and special events.
• Promote the program at recruitment fairs and professional conferences, and help write marketing, public relations and informational materials.
• Enter data into database and tracking systems, compile statistics and prepare reports for program evaluation, compliance and surveys.
• Prepare and distribute schedules, course descriptions, syllabi and handouts in coordination with faculty.
• Act as liaison between students, residents and faculty and department staff on payroll, benefits, reimbursements, travel, housing and visa matters.
• Assist with grant, contract and project proposals, monitor the budget, record financial transactions and process invoices, vouchers and requisitions.
• Assist with program evaluation and resource planning, and may supervise clerical staff.

Required profile

• Bachelor's degree.
• One year of experience in administrative staff work.
• Ability to handle confidential matters with tact and discretion, and to communicate effectively orally and in writing.

Required skills

• Word processing, database and spreadsheet software.
• Basic mathematical computation and presentation of statistical material in tables, charts or graphs.
• Planning, organizing and prioritizing multiple tasks.
• Computer operation and ability to train, supervise and evaluate personnel.

What we offer

• Hiring rate of $46,736.
• 14 days paid vacation, 15 days sick leave, 3 personal days and 16 paid holidays.
• Health coverage for individuals and families, with subsidized Maryland medical and prescription benefits for Contingent II employees working 30+ hours per week, and a health plan stipend for those working 20-30 hours per week.
• Life, accidental death and disability insurance, and a retirement stipend of 7.25% of base salary.
• Supplemental retirement plans (401(k), 403(b), 457(b)) and tuition remission for employees and their dependents.