Zoo Guest Services Lead

About the role

Lead the guest experience at Randall Oaks Zoo, overseeing daily front‑of‑house operations and ensuring visitors enjoy a safe, welcoming environment.

Key responsibilities

• Open and prepare front‑of‑house areas each day, including gift shop and concessions.
• Handle cash, credit‑card and other financial transactions accurately.
• Maintain inventory for merchandise and food service areas.
• Supervise, train and support a team of seasonal cashiers.
• Complete inspections, reports and operational records in a timely manner.
• Monitor zoo grounds, signage, walkways, parking and safety equipment.
• Assist with custodial, maintenance and safety tasks as needed.
• Act as on‑site incident commander during operating hours when required.

Required profile

• Associate’s or Bachelor’s degree in Business, Hospitality or related field preferred.
• Three years of progressively responsible experience in hospitality, guest services or tourism.
• Previous leadership or supervisory experience.
• Strong organizational, communication and customer‑service abilities.
• Ability to remain calm and make sound decisions during emergencies.
• Bilingual English/Spanish skills strongly preferred.

Required skills

• Proficiency with Microsoft Office.
• Willingness to learn recreation and point‑of‑sale software systems.

What we offer

• Free memberships to Randall Oaks Zoo.
• Free or discounted district programs, merchandise and concessions.
• Access to a credit union.