Weekend Concierge

About the role

The Weekend Concierge is the first point of contact for residents, guests, and prospective residents, creating a welcoming and exceptional experience within the community. This role supports the lifestyle coordinator, resident activities, and engagement programs while assisting the Community Manager and Sales Consultants with leasing and move‑in processes.

Key responsibilities

• Greet prospects and residents in the office/leasing area and ensure their comfort while they wait.
• Answer phone calls, route them to the appropriate team member, and follow up on service request callbacks.
• Maintain the guest suite schedule, ensuring proper payment and cleanliness for arrivals.
• Coordinate loading dock and elevator schedules for move‑ins and move‑outs.
• Ensure clubhouse amenities are in tour condition each morning before the leasing office opens.
• Manage package deliveries, document arrival information, and notify residents within 24 hours.
• Track equipment rentals, dry‑cleaning services, and other community‑provided services.
• Assist with scheduling, planning, and organizing resident activities and programs.
• Maintain up‑to‑date information on local restaurants, shops, and delivery services for resident reference.

What we offer

• 401(k) with company match (eligibility required)
• Employee Assistance Program
• Paid sick time