Wage Corrections Specialist

About the role

The Partner Support Team resolves payroll and payroll tax discrepancies after they occur. As a Wage Corrections Specialist you will own end‑to‑end cases, correcting historical payroll records and communicating outcomes to partners.

Key responsibilities

• Investigate payroll and tax discrepancies to identify root causes and assess impact across employees, periods, and jurisdictions.
• Correct historical payroll records, including wages, taxes, benefits, deductions, and work locations, and verify accuracy of the corrected results.
• Determine affected filings, prepare amendment documentation, and coordinate with the filing team.
• Reconcile tax accounts, calculate resulting tax due, refunds, or credits, and initiate appropriate collections or refunds.

Required profile

• 3–4 years of experience in payroll operations, payroll tax, tax compliance, or a client‑facing role supporting payroll or fintech products.
• Hands‑on experience with payroll corrections, account reconciliation, and the amendment process, including familiarity with corrected tax forms (e.g., W‑2C, 1099).
• Working knowledge of multi‑jurisdiction payroll tax, including federal, state, and local taxes.

Required skills

• Advanced Excel proficiency.
• SQL querying experience.
• Experience with ticketing/case management systems, specifically Zendesk.

What we offer

• Remote, hybrid, or office‑based work options in the United States.
• Company offsite retreat each spring and regular in‑person events.
• Meals provided on Tuesdays and Thursdays for in‑office staff.