Virtual Assistant – Clubs Specialist (Remote)

About the role

Story Time Chess is seeking a highly organized Virtual Assistant to support its remote chess‑club operations. The role combines family communications, scheduling, customer service, enrollment follow‑up, records management, inventory coordination, and general administration. It is suited to someone with excellent written English, strong follow‑through, and the ability to manage multiple systems independently while working remotely.

Key responsibilities

• Respond to family enquiries about schedules, policies, enrolments, and camps.
• Send reminders, confirmations, and follow‑up communications.
• Maintain organized records of family communications.
• Support trial bookings, class adjustments, cancellations, and makeup requests.
• Update scheduling and customer‑account systems.
• Prepare club rosters, attendance records, and class lists.
• Track attendance and resolve record discrepancies.
• Ensure onsite staff have required information and materials.
• Maintain digital inventory and coordinate supply requirements, repairs, and replacements.
• Work with CRM tools, scheduling platforms, Monday.com, and email systems.

Required profile

• Highly organized and detail‑oriented approach.
• Excellent written English communication skills.
• Professional, customer‑focused communication style.
• Comfortable communicating with parents and families by email.
• Ability to learn and manage multiple software systems quickly.
• Strong follow‑through and multitasking abilities.
• Self‑motivated and able to work independently.
• Good judgment when prioritizing tasks and escalating issues.
• Availability during US Eastern Time hours.
• Knowledge of customer service, administrative support, scheduling systems, CRM platforms, and remote‑work processes.

Required skills

• Monday.com
• CRM platforms
• Scheduling platforms

What we offer

• Flexible remote‑work environment.
• Medical, vision, and dental insurance.
• 401(k) retirement plan.
• Opportunity to contribute to early‑childhood education.
• Supportive team environment and growth opportunities.