Video Teller

About the role

The Video Teller provides customer service through an Interactive Teller Machine (ITM), delivering a professional and friendly experience while handling transactions and promoting Northwest products.

Key responsibilities

• Serve customers via video, multitasking across multiple computer programs.
• Identify cross‑selling opportunities and refer customers to appropriate services.
• Resolve complex inquiries, make on‑the‑spot decisions, and process transactions accurately.
• Maintain knowledge of credit teller activities, deposits, loan payments, and electronic banking channels.
• Ensure compliance with company policies, federal and state regulations, and safety procedures.

Required profile

• High school diploma or equivalent.
• Less than 2 years of customer service, banking, sales, or related experience.
• Strong interpersonal, communication, and problem‑solving abilities.
• Ability to work independently and as part of a team, including occasional weekends or evenings.

Required skills

• Proficiency with Microsoft Office software.
• Experience using bank systems and electronic delivery channels.
• Basic math and attention to detail for accurate transaction processing.