Teller – Full‑time

About the role

Northwest is seeking a full‑time Teller to join its retail network in Erie. The Teller will be the primary point of contact for customers, delivering excellent service and supporting the branch’s financial wellness goals.

Key responsibilities

• Greet customers, process transactions efficiently, and resolve issues.
• Identify referral opportunities and contribute to the office’s sales performance.
• Balance the teller drawer daily and assist with vault, ATM, and dual‑control balancing.
• Participate in branch meetings, opening/closing tasks, and compliance procedures.
• Provide education on products and services and refer customers to appropriate specialists.

Required profile

• High school diploma or equivalent (preferred).
• Customer service, cash handling, and banking or retail experience (preferred).
• Ability to work evenings and weekends as scheduled.
• Strong communication, problem‑solving, and decision‑making skills.

Required skills

• Proficiency with Microsoft Office applications.
• Knowledge of teller systems and general office software.
• Understanding of security, dual‑control, and compliance processes.