UX Researcher (Hybrid, Boston)

About the role

As a UX Researcher at CivilGrid you will be the voice of civil engineers, GIS teams, and field crews inside the product organization. You will work closely with product managers, designers, and engineers to uncover how customers plan, scope, and execute civil design projects, turning insights into product direction. The role is hybrid, requiring at least two days per week in the downtown Boston office.

Key responsibilities

• Plan and run qualitative research such as interviews, contextual inquiry, and usability testing.
• Partner with product managers and designers early to shape research questions before design and engineering effort.
• Synthesize findings into clear, actionable insights that influence roadmap decisions.
• Conduct usability testing on prototypes and help teams iterate quickly.
• Build a lightweight, repeatable research practice with templates, a shared repository, and a regular cadence of customer conversations.
• Support quantitative research (surveys, usage‑data analysis) to complement qualitative insights.

Required profile

• 3–5 years of UX research experience, preferably in a B2B or technical product environment.
• Ability to run a full study independently—from recruiting to synthesis—with minimal oversight.
• Comfort turning messy qualitative input into clear, actionable points of view for product teams.
• Strong written and verbal communication skills; can present findings without jargon.
• Ability to engage civil engineers or field technicians and ask insightful follow‑up questions even without prior industry background.

Required skills

• Qualitative research methods
• Usability testing
• Survey design and analysis
• Data synthesis and insight generation

What we offer

• Base salary range $119,000 – $184,997 per year.
• Meaningful early‑stage equity.
• Company‑funded medical, dental, and vision insurance (including no‑cost medical plans).
• Unlimited PTO and a culture that encourages taking time off.
• 401(k) retirement plan.
• Flexible, remote‑friendly work environment with a high‑trust team.