US Service Delivery Manager

About the role

Orbia Fluor & Energy Materials is looking for a US Service Delivery Manager to establish a customer-centric, proactive and collaborative service delivery organisation for its US chemical operations. The role leads the OFEM activities for supply customers, covering assets, logistics, warehousing, storage, import and export shipping, order management and customer service, and works across the US region. It is a key part of transforming the business from a traditional large-scale chemicals operation to a more agile, customer-focused organisation.

Key responsibilities

• Work with the OFEM Chemicals Global Service Delivery Director to turn strategic and operational objectives into targets for the US function.
• Provide day-to-day leadership to the US service delivery and procurement teams on objectives, priorities, resources, policies, ways of working and systems.
• Ensure the function meets safety, compliance, code of ethics and audit requirements.
• Collaborate with regional Service Delivery Managers, share best practice and resolve issues affecting customer service.
• Design and organise the service delivery function in line with SOX segregation of duties, Internal Audit recommendations and Global Supply Chain guidelines.
• Implement people processes such as selection, performance reviews, rewards and succession planning.
• Promote a continuous improvement culture, keep up with technology and align with the Global Service Delivery Team.

Required profile

• Bachelor's degree in Supply Chain, Logistics, Customs import/export or similar.
• Minimum 10 years in a senior supply chain, procurement or commercial role managing customer service, logistics and/or commercial teams.
• Experience in a multi-product business with global service delivery and contracts is essential.
• Knowledge of Incoterms, shipping and customs/excise requirements; ISO-tank operations and pressurised gas handling are an advantage.
• Strong negotiation, influencing and communication skills.

Required skills

• Extensive knowledge of customer service, logistics, procurement and supply chain management.
• Strong IT skills; Microsoft Office and SAP or another ERP are an advantage.

What we offer

• Compensation typically in the $140,000-$160,000 range, with possible short- and long-term incentives.
• Annual bonus plans, 11 paid company holidays and 401(k) with a 6% company match.
• Healthcare coverage, wellness reimbursement, paid vacation and sick time, parental leave, disability leave and an employee assistance program.