Unit Clerk

About the role

Optum NY/NJ, part of UnitedHealth Group, is looking for a friendly, patient-focused and detail-oriented Unit Clerk in Middletown, NY. The Unit Clerk completes set processes and protocols, works with the care team to support the organization's vision and mission, delivers excellent customer service and follows Lean processes. The schedule is Monday to Friday, 37.5 hours a week between 8:00 am and 4:00 pm, and is set by the manager after hire.

Key responsibilities

• Verify patient demographics and insurance information at each visit, scan insurance cards and IDs, and complete registration forms and authorization releases
• Schedule, cancel and reschedule patient appointments and obtain or issue HMO referrals
• Prepare batch reports daily, collect data from patient charts and document it in the patient health record
• Maintain supply inventories, keep the reception and waiting rooms tidy and close the office properly
• Open and close the office, turn on or off equipment and set alarms as needed
• Communicate with patients, caregivers and clinical staff about appointment status and patient care
• Complete mandatory education, attend quarterly staff meetings and take part in training and review classes

Required profile

• High school diploma or GED
• 1+ year of customer service or healthcare-related experience
• Ability to travel to other practices for coverage
• Preferred: receptionist experience in a healthcare setting and experience with electronic health records

Required skills

• Intermediate computer proficiency, including Microsoft Outlook and Teams
• Proficiency in printing, faxing and electronic systems
• Good judgment, strong organization and time management, and the ability to work independently and under pressure

What we offer

• Hourly pay of $16-$29 for full-time employment
• Paid time off starting with the first pay period plus 8 paid holidays
• Medical, dental, vision, life and disability insurance, and a 401(k) plan
• Education reimbursement, employee discounts and an employee assistance program