Tier I/II Help Desk – IT Support (Contract)

About the role

We are looking for an experienced IT Help Desk professional to provide Level 2 and occasional Level 3 support for a cloud‑focused legal technology firm. The role is fully onsite in Woodland Hills, CA, and will involve direct interaction with users at all levels, including executive leadership.

Key responsibilities

• Deliver day‑to‑day technical support for approximately 60 internal users.
• Manage and resolve 5‑10 support tickets daily.
• Administer Microsoft 365, including user provisioning, licensing, and troubleshooting.
• Maintain Active Directory accounts, permissions, and access requests.
• Support and configure Microsoft Intune environments for device management.
• Provision and de‑provision users, devices, and system access.
• Troubleshoot SaaS applications and other cloud‑based systems.
• Collaborate with the organization’s MSP and third‑party service providers.
• Assist with automation, process improvements, and documentation of support procedures.
• Provide dedicated support to executive leadership and cross‑functional teams.

Required profile

• Minimum 3 years of IT Support, Systems Administration, or Desktop Support experience.
• Strong experience with Microsoft 365 administration.
• Hands‑on experience with Microsoft Intune and Active Directory.
• Proven ability to troubleshoot cloud‑based and SaaS environments.
• Independent work style in a fast‑paced environment; experience supporting executive‑level users is a plus.
• PowerShell scripting and automation experience are advantageous.
• Familiarity with security best practices is a plus.

Required skills

• Microsoft 365
• Active Directory
• Microsoft Intune
• PowerShell (optional)
• SaaS application support
• Endpoint management

What we offer

• Short‑term contract (1‑2 months) with full‑time onsite schedule.
• Opportunity to work closely with senior security leadership.
• Exposure to security initiatives and automation projects.