Terminal Manager – Service Center Operations

About the role

R+L Carriers is seeking a Terminal Manager for its Baltimore, MD service center to plan, organize, manage, and direct all service center operations.

Key responsibilities

• Manage financial aspects of the service center, including revenue, cost control, and yield improvement.
• Recommend and initiate personnel actions such as hiring, promotions, transfers, discharges, and disciplinary measures.
• Lead, educate, and develop employees while ensuring safety, security, and loss‑prevention compliance with OSHA and DOT guidelines.
• Assist account managers in acquiring and retaining customers and prepare action plans to meet productivity and service goals.
• Submit financial and operational reports and enforce service center work instructions and company policies.

Required profile

• Proven leadership experience in a fast‑paced environment.
• Excellent verbal and written communication skills.
• Thorough knowledge of LTL industry, DOT rules, OSHA regulations, hazardous materials handling, NMFC and tariff rules.
• Strong organizational, logistical and problem‑solving abilities.
• Familiarity with the Baltimore area and surrounding regions.

Required skills

• Computer skills
• Proficiency with Microsoft Office products

What we offer

• Medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Paid vacation, holidays, and one week of vacation after 90 days.
• Access to employee resorts in Daytona Beach, FL; Big Bear Lake, CA; Pigeon Forge, TN; and Ocean Isle Beach, NC.