Technical Writer

About the role

NetApp is looking for a Technical Writer within its Information Engineering organization. The role turns product knowledge into accurate, discoverable and reusable content that powers customer experiences, AI assistants, search systems, support workflows and future AI-driven experiences. It works closely with engineering, product management, support and UX teams.

Key responsibilities

• Create and maintain high-quality technical documentation and knowledge assets for complex products and solutions.
• Research technical topics and turn complex information into clear, accurate, reusable customer-facing content.
• Partner with engineering, product management, support and UX teams to develop and improve content.
• Apply content standards, structured authoring, metadata and information architecture principles to improve quality and discoverability.
• Use AI-enabled tools and workflows to speed up content creation, validation and maintenance.
• Analyze feedback and content performance data to improve documentation effectiveness.
• Contribute to AI-ready knowledge assets supporting documentation, search, support and emerging AI experiences.

Required profile

• Minimum of 5 years of experience in technical writing, technical communication, knowledge management or a related discipline.
• Degree in English, Technical Writing, Computer Science, Information Science or a related field.
• Experience researching complex technical concepts and turning them into reusable information assets.
• Experience with AI-assisted authoring or content development workflows.
• Experience collaborating with engineering, product management, support and other technical stakeholders.

Required skills

• Technical writing, editing and communication; ability to organize complex technical information clearly.
• Structured authoring, content modeling, taxonomy, metadata and information architecture.
• Modern documentation tools such as Markdown/AsciiDoc and GitHub.
• Evaluating information quality, including AI-generated content, for accuracy and relevance.
• Preferred: structured authoring environments, issue tracking and agile tools, and cloud, storage, networking, software or systems administration technologies.

What we offer

• Target salary range of 100,300 - 149,600 USD, depending on location, qualifications, experience and education.
• Benefits package that may include health insurance, life insurance, retirement or pension plans, paid time off, leave options, performance-based incentives, an employee stock purchase plan and/or restricted stock units.
• A hybrid working environment, with in-office and/or in-person expectations shared during recruitment.

Applications are submitted only through the company website; direct contact with employees, recruiters or HR does not affect the process. Some hiring stages may use AI tools to help evaluate applications.