Technical Customer Success Engineer
pear-vc · New York City
Job description
About the role
Spur is building autonomous browser agents that enable AI‑driven testing for modern digital products. As a Technical Customer Success Engineer you will work directly with customers to help them adopt, run, and scale this platform in real production environments.
Key responsibilities
- Guide customers through onboarding, pilots, and production usage of Spur’s AI‑testing platform.
- Author, maintain, and improve AI‑powered test flows and prompts for customer applications.
- Debug failed tests, investigate AI agent behavior, and enhance test reliability and coverage.
- Monitor customer activity and engagement, relay feedback to product and engineering teams.
- Partner with Account Executives during demos and technical discussions.
- Gradually take full ownership of customer accounts and lead technical conversations.
Required profile
- Strong technical background with a passion for solving real‑world problems.
- Enjoys direct customer interaction and can translate business intent into technical solutions.
- Self‑motivated learner who thrives in a fast‑moving, early‑stage environment.
Required skills
- AI‑driven testing concepts
- Test automation and debugging
- Prompt engineering for AI agents
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Published 1 month ago
Expires 3 weeks from now
8 views · 0 interested
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pear-vc
New York City