T-Shirt Security

About the role

ASM Global is hiring a part-time, non-exempt T-Shirt Security officer for the Stranahan Theater in Toledo, reporting to the Security Supervisor. The main purpose is to help create a safe event experience for all guests by working together with the assigned Lucas County Sheriff's Deputies.

Key responsibilities

• Screen guests through metal detectors and wanders to ensure their safety.
• Stay at the assigned post for the whole event and report any suspicious activity.
• Greet guests warmly while looking for potential threats.
• Enforce facility policies such as no smoking and no re-entry by monitoring doors and sections.
• Identify and respond to emergencies, involving the Deputies as appropriate, and calmly guide guests to the safety area.
• Work days, nights, weekends and holidays, meeting all call times set by management, and perform other duties as assigned.

Required profile

• Age 18 or older; high school degree or equivalent.
• Previous customer service experience.
• Clear communication, friendly disposition and ability to stay calm in a stressful, fast-paced arena environment.
• Experience handling conflict in a friendly and effective manner is preferred.
• No supervisory responsibilities.

Physical demands

• Navigate varied floor surfaces, stand and walk continuously, including up and down stairs.
• Communicate clearly with guests, teammates and building staff.
• Work in heights, darkened arenas, around crowds, loud noise and flashing lights.
• Lift and carry up to 10 pounds.