Supervisor, Access Services – Appointment Business Center

About the role

The Supervisor of Access Services for the Appointment Business Center will lead a team that manages patient access, scheduling, and front‑desk operations within a medical environment. This position ensures smooth daily workflows, high‑quality service delivery, and compliance with institutional policies.

Key responsibilities

• Supervise and coordinate the Access Services staff to provide efficient appointment scheduling and patient intake.
• Monitor daily operations of the business center, addressing any issues that affect service quality or timeliness.
• Maintain accurate records, reports, and compliance documentation in line with university and healthcare regulations.
• Collaborate with clinical and administrative departments to align scheduling processes with patient care needs.
• Assist in training new staff and fostering a collaborative, customer‑focused work environment.

Required profile

• Legal authorization to work in the United States on the first day of employment.
• Professional staff status within the University of Arkansas System.
• Ability to work day‑shift hours in an onsite setting.
• Strong organizational and communication skills.

Required skills

What we offer

• Medical, dental, and vision insurance for eligible staff and families.
• Holiday, vacation, and sick leave benefits.
• Education discount for staff and dependents (undergraduate only).
• Retirement plan with up to 10% matched contribution.
• Basic life insurance coverage up to $50,000.
• Career training, educational opportunities, and merchant discounts.
• Concierge prescription delivery on the main campus pharmacy.