Strategic Partnership Specialist (Customer Care)

About the role

We are looking for a Strategic Partnership Specialist who will act as the primary liaison between our customers and hauling partners, delivering exceptional support while driving account growth and sustainability outcomes. The role is fully remote and supports a rotating weekend schedule to meet operational needs.

Key responsibilities

• Own and grow a book of business, managing the full customer lifecycle from onboarding to renewal.
• Coordinate procurement and service‑request processing with internal teams and external haulers.
• Analyze usage data to propose predictive solutions that improve efficiency and profit margins for both customers and vendors.
• Maintain long‑term partnerships by delivering high‑quality client and vendor experiences.
• Collaborate with cross‑functional teams to align sustainability goals with commercial objectives.

Required profile

• Proven ability to solve problems independently within a team environment.
• Flexibility and openness to change in a fast‑growing business.
• Strong communication skills and a customer‑centric mindset.
• Adaptability to work across account management, procurement, and client support functions.

Required skills

What we offer

• Remote work with a national footprint across multiple US states.
• Opportunity to influence sustainability initiatives in the waste‑management sector.
• Collaborative culture that values innovative ideas.