Strategic Growth Manager – Customer Success

About the role

Lead the Strategic Growth team within Clay's Customer Success organization, helping enterprise customers unlock the full potential of the platform and driving revenue expansion.

Key responsibilities

• Hire, develop, and lead a team of Strategic Growth Strategists who act as trusted advisors to large enterprise customers.
• Own 1–2 strategic accounts personally to understand customer needs and lead from the front.
• Drive expansion pipelines across Clay's most strategic customers by discovering new use cases and deepening existing value.
• Guide the team in building multi‑year account strategies, navigating complex org structures, and expanding within high‑value accounts.
• Support the commercial process from opportunity identification through negotiation, partnering closely with Sales.
• Coach the team on product capabilities, surfacing patterns and pain points to product and engineering teams.
• Partner with Sales, Product, Engineering, and Marketing leadership to represent the voice of top customers and influence roadmap.
• Own forecasting, KPI tracking, and executive reporting on expansion, retention, and account health.
• Build and evolve playbooks and operating models for engaging, retaining, and growing the largest accounts.

Required profile

• 4+ years leading and scaling teams in Customer Success, Account Management, or a similar growth function, preferably with enterprise exposure.
• 8+ years in customer‑facing roles at a B2B SaaS company, managing large or executive‑level accounts.
• Proven track record of driving revenue growth, expansion, and retention in strategic account segments.
• Experience influencing and navigating at the executive/C‑level both with customers and internally.
• Genuine enthusiasm for coaching and developing people, with energy from team and customer success.
• Strong relationship‑building and communication skills suitable for high‑stakes stakeholder interactions.
• Systems‑thinking mindset to identify bottlenecks, build scalable processes, and drive continuous improvement.
• Technical aptitude and curiosity to connect product capabilities with business outcomes.

Required skills

• Technical aptitude and curiosity about product capabilities and how they translate to business results.