Strategic Account Manager

About the role

As a Strategic Account Manager at Siena, you will own the commercial relationship for the company’s highest‑value consumer brands, driving renewals, expansion, and executive trust across the Growth and Strategic segments.

Key responsibilities

• Manage end‑to‑end commercial relationships for a portfolio of strategic accounts.
• Lead renewal and expansion negotiations to achieve net dollar retention and growth quotas.
• Develop and execute detailed account plans, including commercial, operational, and CX metrics.
• Conduct commercial reviews, executive account mapping, QBRs, workshops, and on‑site visits.
• Monitor account health, coordinate with deployment strategists, and drive corrective actions when performance slips.
• Maintain a living stakeholder map and build durable relationships with executive decision‑makers.
• Track and communicate impact using data‑driven reporting.

Required profile

• Proven experience managing high‑value B2C accounts and delivering measurable growth.
• Strong commercial acumen with a track record of meeting NDR and expansion targets.
• Ability to influence senior executives and navigate complex organizational structures.
• Data‑driven mindset with excellent analytical and communication skills.
• Willingness to travel moderately for in‑person engagements.

Required skills

What we offer

• Opportunity to work with a fast‑growing, fully distributed global team.
• High‑impact role with ownership of real business outcomes.
• Competitive compensation and growth potential.