State Central Register Call Center Worker (Shift Rot B2: 8:00am-4:30pm)

About the role

The Illinois Department of Children and Family Services (DCFS) is seeking an organized, professional and results-oriented person to serve as State Central Register Call Center Worker. Under general supervision, the position provides statewide telephone coverage of a toll-free number for reporting alleged child abuse and neglect, makes responsible decisions on intake and screening of initial calls, and gathers the information needed to evaluate reports and complete initial and subsequent reports. The shift is Rot B2, 8:00am-4:30pm, and the position is full-time and salaried.

Key responsibilities

• Serve as State Central Register Call Center Worker
• Provide telephone counseling or referral services for crisis situations
• Enter information on alleged reports of child abuse and neglect into the computer terminal
• Monitor incoming written reports for CPS units
• Perform other duties as assigned within the scope of the duties above

Required profile

• Preferably a master's degree in social work, or a master's in a related human service field with one year of directly related casework/case management experience
• Or a bachelor's degree in social work with one year of directly related experience
• Or a bachelor's in a related human service field with two years of directly related experience
• Experience must relate to family preservation, reunification, adoption, youth development, counseling and advocacy, or a related field
• Ability to pass a background check, and physical, visual and auditory ability to perform the duties
• Ability to work mandatory overtime

What we offer

• Anticipated starting salary of $6,460 per month, range $6,460-$9,337 per month
• Pension program and group insurance (health, life, dental and vision)
• 12 paid sick days, 13 paid holidays, 10-25 vacation days and 12 weeks of paid parental leave
• Flexible work schedules where available, and a deferred compensation program
• 5% salary differential for bilingual positions

Applicants must apply electronically through the State of Illinois online application system; applications by email or paper are not accepted. The position is a union position, so the collective bargaining agreement applies.