Shift Manager, Taco Bell - Surprise, AZ

About the role

Taco Bell is hiring a Shift Manager (Shift Lead) in Surprise, Arizona. The manager leads each shift with energy and passion, resolves customer concerns so guests leave satisfied, coaches and guides the team, and partners with management on business initiatives. The role suits someone who thrives in a fast-paced environment and takes ownership.

Key responsibilities

• Run the MIC (Manager in Charge) Success Routine and prioritize customer needs
• Oversee team members completing Shift Excellence tasks and keeping them clean and neat
• Ensure food safety, order quality and accuracy
• Resolve customer complaints quickly and give regular, constructive feedback to team members
• Train team members, handle conflicts and help the GM resolve them
• Assist the GM in screening candidates, profit and loss management, cash control, security, inventory and labor
• Oversee product preparation, rotation, portioning, cooking and holding times
• Help with facility maintenance and health and safety standards

Required profile

• At least 1 year of restaurant or retail experience; 3 months of shift lead experience preferred
• At least 18 years old, punctual and able to attend
• Dependable transportation and basic math skills
• Ability to lift up to 45 lbs and operate a cash register as needed

Required skills

• Excellent communication, management, leadership and organizational skills
• Knowledge of cash, security, inventory and labor policies

What we offer

• Competitive pay, free meals and flexible day, evening and late-night schedules
• Vacation pay, additional paid time off and medical benefits
• 401k retirement plan and health and wellness programs
• Discounts on mortgages, vehicles, cell phones and gym memberships
• Bachelor's degree and scholarship programs