ServiceNow Pod Lead - Technology

About the role

The Protiviti Americas Delivery Center is looking for a Pod Lead (Manager) to join its growing technology competency. The lead oversees a team of analysts and senior analysts across several projects, ensuring quality and efficiency while supporting Protiviti's solution offerings in Technology, Risk and Compliance, Internal Audit and Financial Advisory, and Business Performance Improvement. The role is hybrid, with work from the Blue Ash, Ohio delivery center and/or remotely, and may require up to 100% onsite presence depending on the engagement.

Key responsibilities

• Oversee a team of analysts and senior analysts across multiple projects, ensuring quality and efficiency
• Lead and implement key initiatives for teams of varying size and complexity
• Ensure high-quality delivery of project requirements and service levels throughout the project lifecycle
• Run project and team meetings, including kickoffs and closing meetings
• Prepare and review project deliverables and reports
• Handle job administration: status reports, budget to actuals, performance management and performance evaluations for ADC project and delivery teams
• Mentor, coach and supervise team members, coordinate across teams and build a positive team culture

Required profile

• Bachelor's degree from an accredited university in a relevant field, or equivalent relevant work experience
• 5+ years in technology or related fields, in professional services or industry
• 3 to 5 years of ServiceNow development for a large company using ITSM, CMDB and SecOps modules (SIR and VR)
• Experience in an operationally driven or shared services environment
• Leadership and direct supervisory experience, including performance appraisals and mentoring
• Preferred: PMP, Scrum Master or advanced technical certification; CSA and/or CAD certifications

Required skills

• Building ServiceNow reports and dashboards
• In-depth knowledge of ServiceNow workflows, business rules, Integration Hub and REST APIs
• Web protocols and standards (HTML, CSS, JSON, SOAP, REST, XML)
• Proficiency in Microsoft Office, especially Teams, Outlook, Excel, Word and PowerPoint
• Preferred: JIRA, SQL, Python, PowerBI, SharePoint, gSuite, Linux

What we offer

• Salary range of $86,000 to $154,000, with an 8% bonus target (total cash range $92,880 to $166,320)
• Medical, dental and vision coverage, FSA/HSA, life and accident insurance, adoption and fertility assistance, paid parental leave up to 10 weeks
• Company 401(k) with a 50% match on the first 6% of contributions
• Choice Time Off and up to 11 paid holidays