Senior Specialist, Account Management

About the role

We’re Checkout.com, a global fintech powering payments for leading brands. The Senior Specialist, Account Management will manage a personal book of business and act as the primary point of contact for merchants.

Key responsibilities

• Account Management: manage a personal book of business and serve as the primary day‑to‑day point of contact internally and externally.
• Commercial Growth: identify merchant needs, lead pricing negotiations, and build strategies for up‑selling/cross‑selling value‑added products.
• Data‑Driven Consulting: provide data‑driven insights and actionable recommendations to merchants using internal data visualization tools.
• Strategic Collaboration: coordinate operational processes (Deal Desk, contract amendments) and collaborate with Sales, Legal, Integration, and Product teams.
• Customer Advocacy: act as the “Voice of the Merchant” internally, influencing product roadmap based on merchant needs.
• Ambassadorship: support Quarterly Business Reviews, road‑mapping, and present business reviews for Tier 1 accounts.

Required profile

• 2+ years in a customer‑oriented B2B role.
• Proven ability to manage enterprise accounts and maintain strong relationships with internal and external stakeholders, including C‑suite executives.
• Target‑driven with experience meeting sales targets and KPIs; strong commercial acumen and strategic problem‑solving skills.
• Deep curiosity about the payments industry, customer business models, and growth strategies.
• Self‑starter comfortable managing a large revenue budget within a small team across global time zones.
• Exceptional communication and project‑management skills; comfortable working with large data sets.
• Fluent in English.