Senior Key Account Manager – Consumer Product Services

About the role

The Senior Key Account Manager will develop strong, sustainable relationships with assigned consumer product clients, providing global functional leadership for client programs and driving growth strategies. This role partners with internal teams to align resources with client needs and ensures accurate account health reporting to executive leadership.

Key responsibilities

• Develop and execute “Win Back” strategies to regain market share and improve client satisfaction.
• Manage P&L for assigned accounts, including forecasting and budgeting.
• Maintain regular client communication to align expectations, resolve issues, and drive engagement.
• Identify opportunities to expand BVCPS service offerings within accounts.
• Lead pricing discussions, contract negotiations, and RFP processes.
• Share market, sourcing, and client insights with internal teams.
• Monitor account health, risks, and opportunities.
• Lead quarterly account reviews and facilitate client meetings, presentations, and events.
• Maintain accurate account information in Salesforce.

Required profile

• 4‑year college degree in business administration or related field; MBA preferred.
• Minimum 7 years experience in a business environment, preferably in service industry and consumer products.
• 5 years supervisory experience.
• Willingness to travel up to 10%.
• Strong communication, presentation, analytical, and problem‑solving abilities.

Required skills

• Microsoft Excel
• Microsoft PowerPoint
• Salesforce