Security Officer

About the role

Delano, a luxury hotel in Miami Beach, is looking for a Security Officer to work under the general guidance of the Assistant Director of Security. The officer helps keep the premises and people safe by patrolling and monitoring the property, maintaining a visible presence and preventing illegal or inappropriate behaviour. The goal is to detect, deter, observe and report.

Key responsibilities

• Monitor and patrol assigned areas, including the inside and outside perimeter, and report potential safety issues to the Assistant Director of Security
• Minimise loss or damage by reporting irregularities, informing violators of policy and restraining trespassers
• Respond to emergencies and disturbances, protect company assets against theft, assault and fire, and follow procedures such as fire prevention, property patrol, traffic control and accident investigations
• Watch alarm systems or video cameras and operate detecting and emergency equipment
• Prepare written reports and provide excellent customer service
• Perform first aid or CPR and be ready to assist guests and employees
• Communicate clearly with venue teams and team members, stay calm and make sound decisions in emergencies
• Be prepared to do other related tasks on a routine basis to support guest service

Required profile

• High school diploma or equivalent
• One to two years in a public-facing position, preferably in an upscale or lifestyle brand hotel
• Proven experience as a security officer or guard
• Ability to stand or walk a minimum eight-hour shift, work inside and outside year-round, and handle physical demands such as twisting, reaching, bending and carrying
• Neat, clean and well-groomed appearance; uniform guidelines explained by the supervisor

Required skills

• Knowledge of legal guidelines for area security and public safety
• Familiarity with report writing
• Excellent surveillance and observation skills
• Ability to multitask in a fast-paced environment with attention to detail
• Excellent communication skills in spoken and written English