Security Associate (On Site, Webster)

About the role

Mapfre is hiring an on-site Security Associate in Webster, MA, working Monday to Friday from 7:30 AM to 4:00 PM. The associate protects employees, visitors, facilities and assets and acts as a first responder for life safety and security incidents such as medical emergencies, fire and burglar alarms, evacuations, unauthorized access and motor vehicle accidents. The position is designated as essential personnel, so staff must report to work during severe weather or emergencies.

Key responsibilities

• Serve as first responder for medical emergencies, alarms, evacuations, unauthorized entry and other life safety events.
• Conduct foot and vehicle patrols using security monitoring systems, including the Detex program.
• Monitor facilities, grounds and restricted areas for suspicious activity, policy violations or unlawful behavior.
• Investigate incidents on company property, including accidents, alarm activations and slip-and-fall incidents.
• Prepare daily activity reports, incident reports and other documentation.
• Manage access control, monitor lobby entrances, visitor access, fixed security posts and event security assignments.
• Provide customer service, answer and document calls and radio requests, and coordinate emergency services with two-way radios.
• Control traffic and pedestrians, keep fire lanes clear, and provide escorts after hours.
• Assist with routine inspections of fire extinguishers, AEDs, burglar alarms and access control systems.

Required profile

• High school diploma, GED or equivalent combination of education and experience.
• 1-3 years of experience in security, public safety, emergency response, law enforcement, military service or a related field preferred.
• Ability to stay calm and decisive in high-pressure situations, with strong situational awareness.
• Experience de-escalating tense situations and providing excellent customer service.
• Physical stamina for walking, standing and patrolling in all weather conditions.

Required skills

• Excellent verbal and written communication, including on two-way radios.
• Strong report writing and investigation skills.
• Confidentiality and discretion with sensitive information.

What we offer

• Typical pay range of $34,000 - $43,600 (non-exempt).
• Paid time off combining vacation, personal, volunteer and sick time.
• 401(k) with company matching, and medical, dental and vision coverage.
• Life insurance, FSA, HSA and wellness programs.
• Tuition reimbursement, leadership programs and internal mobility.