Secretary II – Front Desk Support (35 hrs/week)

About the role

We are seeking a motivated Secretary II to provide basic front‑desk support for clinical intake operations at NYU Langone Orthopedic Hospital. This full‑time position works 35 hours per week, Monday through Friday, from 9:00 AM to 5:00 PM, and plays a key part in ensuring smooth patient interactions and efficient office workflow.

Key responsibilities

• Answer patient questions, ensure understanding, and refer complex issues to senior staff.
• Schedule routine appointments and follow‑ups that do not require pre‑authorization.
• Prepare the daily schedule and maintain organized, up‑to‑date files for the department.
• Sort, distribute, and log documents and forms according to departmental procedures.
• Process incoming and outgoing paperwork, secure appropriate signatures, and forward documents to the correct destinations.
• Fax documents, maintain office supplies, and keep the work area clean.
• Notify supervisors of supply shortages and perform other duties as needed by providers.
• Assist, guide, and train less senior staff on intake‑related tasks.

Required profile

• Experience providing front‑desk or intake support in a clinical setting.
• Ability to maintain confidentiality of privileged information.
• Strong organizational skills and attention to detail.
• Effective communication skills for interacting with patients and staff.

Required skills

What we offer

• Opportunity to work in a nationally recognized orthopedic hospital.
• Collaborative environment that values equity and inclusion.
• Professional development through mentorship and training.