Retail Sales Associate – Lenox Square Mall

About the role

We are looking for a passionate coffee enthusiast to join our Nespresso boutique at Lenox Square Mall. As the welcoming face of the store, you will guide customers to discover their perfect coffee and create memorable experiences. The role combines product knowledge, hospitality and sales to drive customer satisfaction.

Key responsibilities

• Greet customers, provide personalized coffee and machine recommendations, and conduct complimentary tastings.
• Maintain boutique appearance by arranging eye‑catching displays, stocking the coffee wall, and handling shipments.
• Process sales transactions and strive to meet quarterly team sales and service goals.
• Collaborate with team members to ensure a cohesive work environment and uphold safety and cleanliness standards.
• Promote Nespresso’s sustainability and recycling initiatives as a brand advocate.

Required profile

• Strong people skills with a genuine passion for customer service.
• Ability to thrive in a fast‑paced retail environment and adapt to change.
• Availability for opening, closing, weekend and holiday shifts.
• Punctual, patient and resourceful when troubleshooting customer issues.

What we offer

• Competitive hourly wage of $21 plus quarterly performance bonuses.
• Free Nespresso machine and coffee product allowance.
• 401(k) plan with company match and educational reimbursement.
• Health, mental‑wellness and commuter benefits.
• Access to employee‑led DE&I resource groups and a supportive culture.
• Discounts at over 2,000 partner companies.