Residents Services Coordinator

About the role

The Resident Services Coordinator provides frontline customer service to prospective and current tenants while supporting property staff. The role ensures a smooth move‑in experience, handles resident inquiries, and helps create a vibrant community atmosphere.

Key responsibilities

• Welcome new residents, guide them through property amenities, and assist with utility set‑up.
• Manage package deliveries, send claim reminders, and coordinate resident move‑in/out logistics.
• Develop, edit, and publish the property newsletter featuring events, services, and advertisements.
• Address resident concerns such as neighbor disputes, maintenance requests, and general inquiries.
• Support property staff in planning and executing resident activities and community events.

Required profile

• Strong customer‑service orientation with the ability to interact professionally with tenants and staff.
• Excellent communication and interpersonal skills.
• Detail‑oriented and capable of handling multiple resident requests simultaneously.
• Familiarity with property‑management processes and resident services.

Required skills