Remote Phone Receptionist

About the role

Rekall Technologies, a US‑based Managed IT Services Provider, is looking for a reliable Remote Phone Receptionist to answer incoming calls, manage voicemails and create help‑desk tickets. The role is fully remote and covers the 8 am‑5 pm EST shift.

Key responsibilities

• Operate the company’s multi‑line telephone system, screen, answer and direct calls to the appropriate departments or staff members.
• Record and relay accurate messages via email, Microsoft Teams or other internal platforms when staff are unavailable.
• Manage company inboxes, respond to public queries and forward specific requests to the relevant units.

Required profile

• Education: National Senior Certificate (Matric / Grade 12).
• 1–3 + years of experience in receptionist, switchboard or customer‑service roles.
• Excellent verbal and written English communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and basic office equipment.
• Clear, polite speaking voice with strong customer‑service orientation.
• Ability to handle high call volumes while maintaining attention to detail.
• Calm and empathetic demeanor when dealing with frustrated clients.
• High integrity in handling confidential corporate and personal information.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft Teams