Remote Customer Support Representative

About the role

OranjeBor Energie BV is seeking a motivated Remote Customer Support Representative to provide exceptional client support, manage collections, and act as an Escrow Representative for regional partners.

Key responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat.
• Manage collections, negotiate payment plans, and oversee overdue payments.
• Review account receivable reports to identify trends and risks.
• Coordinate escrow transactions, verify payment instructions, and resolve discrepancies.
• Collaborate with Sales and Accounting to resolve client issues and maintain accurate records.

Required profile

• Minimum 2 years experience in Customer Service, Collections, Account Receivables, or Escrow Operations.
• High School Diploma required; Bachelor’s degree in Business, Finance or related field preferred.
• Strong communication, negotiation, analytical and problem‑solving abilities.
• Ability to work independently in a remote environment while maintaining productivity.

Required skills

• Financial documentation management and reconciliation.
• Knowledge of escrow laws and financial compliance frameworks.