Regional Manager, Customer Experience and Success

About the role

Dash0 is seeking a Regional Manager to lead Customer Experience and Success for the US market. This senior leader will own the end‑to‑end technical customer journey, ensuring continuity from proof‑of‑concept through long‑term adoption while acting as the primary technical liaison between the field organization and product teams.

Key responsibilities

• Define and execute a coverage model for Customer Experience and Success aligned with global sales objectives.
• Recruit, onboard, and develop a high‑performing technical customer team, establishing standards for excellence.
• Personally manage complex enterprise accounts through proof‑of‑concept, commercial close, and production adoption.
• Monitor lifecycle metrics such as technical win rates, POC conversion, onboarding velocity, adoption depth, and retention.
• Serve as senior technical escalation point for architectural, commercial, or organizational challenges.
• Partner with Enterprise Account Executives to integrate Customer Experience and Success into account strategy.
• Act as the primary technical liaison between US field teams and Dash0’s global Product and Engineering groups.
• Own capacity planning, headcount forecasting, and coverage gap analysis for the function.

Required profile

• 5+ years in Solutions Architecture, Sales Engineering, or Customer Success, with at least 2 years leading a technical customer‑facing team.
• Deep expertise in observability, distributed systems, or cloud‑native infrastructure.
• Proven success delivering complex enterprise proof‑of‑concepts and driving sustained adoption.
• Ability to engage both engineering stakeholders and executive decision‑makers.
• Disciplined hiring approach and commitment to developing direct reports.
• Experience in early‑stage or high‑growth environments.

Required skills

• Kubernetes
• OpenTelemetry
• Observability
• Distributed systems
• Cloud‑native infrastructure