Receptionist – Polk County

About the role

The Iowa Department of Agriculture and Land Stewardship (IDALS) is looking for a proactive, friendly receptionist to be the first point of contact for visitors and callers. You will represent the department’s commitment to excellent public service and support a team of about 345 employees across the state.

Key responsibilities

• Greet, register, and direct visitors, maintaining a secure and orderly reception area.
• Answer and manage the main phone line, route calls efficiently, and take accurate messages.
• Perform general office tasks such as sorting mail, drafting letters, and preparing mailing materials.
• Assist with deliveries, sign for packages, and guide delivery personnel as needed.
• Provide cross‑departmental support on miscellaneous tasks to improve overall efficiency.

Required profile

• Strong interpersonal and communication abilities.
• Experience with multi‑line phone systems and customer‑service principles.
• Attention to detail, organization, and ability to handle multiple tasks in a busy environment.
• Collaborative spirit and willingness to assist colleagues across departments.

Required skills

• Microsoft Office Suite
• Multi‑line phone system operation

What we offer

• Competitive salary and comprehensive benefits package.
• Family medical, dental, and vision insurance options.
• Complimentary life insurance and long‑term disability coverage.
• Retirement plan through IPERS with employer match.