Receptionist – Front Desk & Guest Services Coordinator

About the role

We are seeking an experienced Receptionist to manage front‑desk operations and create a seamless visitor experience. This contract position involves greeting employees, guests, and vendors, handling mailroom duties, and providing day‑to‑day workplace support.

Key responsibilities

• Welcome employees, guests, and vendors, manage check‑in, badge and lanyard distribution, and coordinate with security.
• Partner with hosts, security, and event stakeholders to prepare for guest arrivals and enforce visitor protocols.
• Assist employees in person and via Slack, field workplace‑related questions, and route service tickets.
• Receive, sort, and distribute mail and packages; manage inventory for swag, office literature, and stored materials.
• Maintain reception and common areas, restock supplies, and ensure shared spaces are tidy.
• Conduct routine workplace walkthroughs, report maintenance issues, and submit building tickets.
• Support onsite meetings and events by handling guest logistics, coat and luggage storage, and front‑of‑house coordination.

Required profile

• Prior experience in receptionist, front‑desk, hospitality, or customer‑facing office support roles.
• Strong customer‑service orientation and ability to interact with employees, visitors, and external partners.
• Dependable attendance, punctuality, and commitment to scheduled shifts.
• Comfort with security procedures, visitor policies, and service‑level expectations.
• Ability to manage multiple priorities in a detail‑oriented office setting.

Required skills

• Proficiency with Google Workspace.
• Proficiency with Microsoft Office tools.
• Experience using Slack and Zoom in a business environment.
• Familiarity with ticketing or request‑management systems such as Jira (preferred).