Quality Control Manager (QA/QC)

About the role

Allied Universal, a security and facility services company, is hiring a Quality Assurance / Quality Control (QA/QC) Manager in Washington, DC. This is a Key Personnel position responsible for developing, implementing and overseeing the Quality Control Program for Protective Security Officer (PSO) contracts with a high-profile customer. The role ensures compliance with the Statement of Work, contractual requirements and federal security standards through inspections, audits, reporting and continuous improvement.

Key responsibilities

• Develop, implement and maintain the contract-specific Quality Control Plan, defining inspection methods, frequencies, metrics and reporting processes
• Carry out or oversee recurring announced and unannounced inspections of PSO performance, post compliance, uniforms, equipment, certifications, timekeeping, personnel files and training records, using tools such as Heliaus or equivalent
• Monitor compliance with licensing, permits, training, certifications and fitness determinations, and verify use of TAMS, PTS and client systems
• Document deficiencies and track corrective actions, including immediate on-site fixes, retraining and disciplinary steps, and notify the COR within required timelines (e.g. 24 hours)
• Submit monthly Quality Control Inspection Reports, deficiency reports and trend analyses to the COR by the 10th of each month, and keep QC records available to the Government
• Analyze inspection results and audit findings, run internal QC reviews and propose process improvements
• Act as liaison between the Contract Manager, supervisory staff, the COR and the PSOO, and support Government audits, covert testing and tenant feedback reviews

Required profile

• High school diploma or equivalent
• Active FPS suitability and a security clearance up to Top Secret level
• At least two years of experience in QA/QC for personnel-based service contracts, monitoring compliance, inspections and performance metrics
• Knowledge of government contract relationships, security operations and personnel compliance
• Valid driver's license if driving a company or customer-owned vehicle

Preferred qualifications

• Experience with PSO contracts or similar federal security programs
• Familiarity with TAMS, PTS and inspection/reporting platforms
• Law enforcement, military or contract security background

What we offer

• Salary up to $90,000 per year
• Medical, dental, vision, basic life, AD&D and disability insurance
• 401(k) enrollment subject to eligibility
• Eight paid holidays, five sick days and four personal days
• Vacation accrues at 3.08 hours per bi-weekly pay period