Program Support Manager

About the role

We are seeking a customer‑obsessed, data‑driven leader to own and elevate the performance of our Customer Support function across all channels. The Program Support Manager will ensure families using state‑run Education Savings Account programs receive a high‑quality, empathetic experience while driving operational excellence.

Key responsibilities

• Lead and improve the end‑to‑end customer support operation for state education programs.
• Develop, coach, and scale frontline support talent.
• Monitor and act on performance metrics to deliver consistent, high‑quality service.
• Collaborate with product, policy, and state partners to translate ambiguous requirements into reliable support processes.
• Ensure compliance with public‑fund handling and fraud‑prevention standards.

Required profile

• Strong customer focus with a data‑driven decision‑making mindset.
• Proven leadership experience in a fast‑moving support or operations environment.
• Comfort with ambiguous policy contexts and ability to build systematic solutions.
• Excellent communication skills and a passion for serving families at scale.

Required skills

What we offer

• Opportunity to shape a high‑impact public‑sector product serving hundreds of thousands of students.
• Remote work flexibility.
• Collaboration with leading investors and a fast‑growing team.