Policy Services Representative (Hybrid)

About the role

Join MAPFRE’s fast‑paced policy services team in Webster, MA. The role focuses on screening, coding and processing new business, renewals, endorsements and cancellations while delivering high‑quality customer service to agents.

Key responsibilities

• Screen and approve all new business, renewal, endorsement and cancellation transactions for accuracy and compliance.
• Process endorsement and cancellation requests that cannot be completed online by agents.
• Manually code back‑dated transactions and apply appropriate rates, classes and discounts.
• Maintain processing speed and quality standards within MAPFRE and Registry systems.
• Contact agents to resolve application discrepancies and validate discounts.
• Support underwriting staff with inquiries and risk assessments.

Required profile

• High school diploma, GED or equivalent.
• 0–1 year of related experience in insurance or data‑entry environments.
• Strong attention to detail and organizational skills.
• Ability to work accurately in a high‑volume processing setting.

What we offer

• Flexible paid time off that combines vacation, personal, volunteer and sick time.
• 401(k) plan with company matching contributions.
• Comprehensive medical, dental and vision coverage, including a $0 premium option for eligible employees.
• Short‑term and long‑term disability, life insurance, FSA and HSA options.