Partnerships Account Manager

About the role

Join Sierra, the leading platform for customer‑facing AI agents, to drive partner activation and scale our partnership ecosystem across product, engineering, and go‑to‑market teams.

Key responsibilities

• Drive partner activation through onboarding, enablement, certification, governance, and operational support programs.
• Build and continuously improve systems, playbooks, processes, and partner‑facing resources to scale the partnership ecosystem.
• Coordinate cross‑functional execution across Product, Engineering, Sales, Solutions Engineering, Customer Success, Marketing, Legal, GTM Operations, and Partnerships for product launches and joint GTM programs.
• Plan and execute ongoing partner engagement activities such as enablement sessions, webinars, QBRs, newsletters, office hours, and events.
• Build reporting and use data to track partner activation, engagement, pipeline contribution, partner‑influenced revenue and identify friction.

Required profile

• 6+ years of experience in partnership management, partner programs, partner success, ecosystem operations, or program management within an enterprise SaaS company.
• Proven track record launching, activating, and scaling strategic partnerships, including onboarding, enablement, certification, joint GTM execution, and technology launches.
• Strong cross‑functional operator influencing Product, Engineering, GTM, Customer Success, Marketing, Legal and external partners without direct authority.
• Comfortable with APIs, integrations and technical product concepts, and fluent with modern AI tools and workflows.

Required skills

• APIs
• Integrations
• AI tools and workflows

What we offer

• Flexible unlimited paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance, disability, and retirement plans
• Parental leave and fertility/family‑building benefits
• Discretionary benefit stipend and free alphorn lessons