Partner Support Associate

About the role

Join Check’s Support team to help partners build and scale payroll products on top of our modern infrastructure. You’ll combine payroll expertise with technical product knowledge to investigate, resolve, and improve complex payroll scenarios for thousands of businesses.

Key responsibilities

• Provide exceptional partner support, managing a high volume of written requests while meeting SLAs.
• Investigate complex payroll and tax problems, breaking issues into manageable pieces and tracing root causes.
• Collaborate with Engineering, Product, Tax, Risk, and other teams to troubleshoot, escalate bugs, and unblock partners.
• Surface recurring questions and operational friction, delivering insights that improve documentation, workflows, and product behavior.
• Build trusted relationships with partners of varying payroll expertise through empathy, ownership, and clear communication.
• Escalate thoughtfully, ensuring clear context for rapid resolution.
• Deliver personal, lasting service that makes partners feel heard, helped, and valued.

Required profile

• 2+ years in a client‑ or partner‑facing role supporting customers, partners, or technical products.
• 1+ years at a payroll provider, payroll platform, HR‑tech, fintech, or a role applying payroll knowledge to solve problems.
• Experience balancing multiple priorities in a fast‑paced support or operations environment.
• Strong investigative instincts and genuine curiosity about why issues occur.
• Exceptional attention to detail and accuracy while solving complex problems.
• Comfortable collaborating across technical, operational, and administrative teams.
• Excellent written communication skills, able to explain complex concepts clearly and empathetically.
• Experience using ticketing or case‑management systems (Zendesk preferred).
• Willingness and availability to attend the annual 3‑day company offsite each spring.

Required skills

• Zendesk (ticketing/case‑management system)

What we offer

• Remote, hybrid, or office‑based work options across the United States.
• Meals provided on Tuesdays and Thursdays at office locations.
• Regular happy hours, game nights, and other in‑person events.
• Annual 3‑day company retreat each spring.
• Equal‑opportunity employment and accommodations for candidates with disabilities.