PACE Participant Engagement Manager

About the role

The PACE Participant Engagement Manager leads, directs clinically and oversees activity programming for On Lok PACE participants at Institute on Aging (IOA) in San Francisco. The role supervises staff and builds a cohesive, outcomes-driven therapeutic recreation framework that promotes engagement, functional participation, psychosocial well-being and quality of life. It reports to the PACE Senior Director and sits on the PACE Leadership Team and IOA Management Team.

Key responsibilities

• Provide daily supervision and coaching of Activity team members, set performance expectations and drive accountability
• Build team engagement, run professional development and mentoring, and support hiring, training and onboarding
• Deliver group activities, special events and individualized engagement across day rooms, in line with IDT goals and regulatory requirements
• Partner with leadership so participant goals shape care planning and activity programming, and ensure culturally responsive, inclusive programming
• Oversee assessments, care planning and documentation, and act as the therapeutic recreation subject-matter expert in the IDT
• Assess participant satisfaction, guide individualized engagement strategies and establish a dementia engagement program (curriculum, training, coaching)
• Oversee a volunteer program that strengthens community connections
• Set standards for documentation, regulatory compliance, safety and dementia practices, define engagement and outcome measures, and lead quality improvement initiatives
• Serve as a clinical resource and mentor to Activities and other staff in dementia care and therapeutic recreation

Required profile

• Bachelor's degree in Therapeutic Recreation, Recreation Therapy, Music Therapy, Gerontology, Psychology, Social Work, Education, Organizational Development or a related field
• Certified Therapeutic Recreation Specialist (CTRS), Certified Activity Director (ADC), Activity Consultant Certified (ACC), Certified Occupational Therapist Assistant (COTA) and/or dementia certification preferred
• 8+ years of activity programming or related experience with older adults, minimum 3 years' management experience
• First Aid and CPR certification within 6 months of hire
• Preferred: experience with evidence-based practices for chronic conditions, community-based work with older adults, and recreation assessments and care planning in ADHC or PACE settings

Required skills

• Proficiency in Microsoft Office, EHR documentation and activity scheduling systems
• Strong leadership, communication, conflict resolution, organizational and time management skills
• Cultural humility with multilingual, multicultural participants, families and staff

Compensation range: $120,000-$127,000 per year, depending on experience and education.