Care Manager II

About the role

The Institute on Aging (IOA) is looking for a Care Manager II in San Francisco. The role is responsible for assessing clients with multiple medical and psychosocial needs and planning and monitoring services and interventions so that quality care is delivered. IOA offers more than 23 programs that help aging adults and adults with disabilities stay healthy, independent and connected to their community.

Key responsibilities

• Conduct comprehensive and ongoing assessments of clients' psychosocial, physical, mental health, environmental and spiritual needs, and write the assessments.
• Develop and initiate a client-centered Community Living Plan with the client, and review and modify it regularly.
• Carry out home visits, acute hospital and skilled nursing facility visits, and escort clients to medical appointments when clinically indicated.
• Identify, arrange and monitor community services, with knowledge of Medicare, Medi-Cal and other entitlement programs.
• Maintain a care management relationship with clients and their informal support networks, provide crisis intervention, advocacy, problem solving and therapeutic interventions, and meet clients at least monthly.
• Document case management activity in progress notes within 24-48 hours and keep accurate charts.
• Evaluate client purchase-of-service needs, educate clients and support networks about resources, and coordinate placement and termination of clients when appropriate.
• Work with community providers, evaluate the quality of their services, and participate in research, continuous quality improvement and team meetings.
• Follow ethical and legal standards of the National Association of Social Workers and the Institute on Aging's regulations, use supervision appropriately, and attend continuing education.

Required profile

• M.S.W. or another master's degree (e.g. MPH, MFT) with relevant experience; alternatively a BA or BS in Social Work or a related major with at least two years of relevant social work experience and the ability to formulate biopsychosocial assessments and interventions independently.
• One year of work with disabled adults and/or older adults.
• Understanding of the medical and psychosocial problems of functionally impaired adults and older adults; experience with mental health, behavioral health and substance abuse diagnoses is highly desired.
• Exceptional communication skills with clients, support systems and health professionals.
• Detail-oriented, able to prioritize multiple tasks, and computer literate.