Operations Manager - Residential Property Management

About the role

An experienced Operations Manager is sought to oversee daily property management operations, streamline workflows, coordinate teams and ensure efficient management of residential rental properties. The ideal candidate has a strong background in US property management, covering tenant relations, leasing, maintenance coordination, vendor management, rent collection and property performance monitoring.

Key responsibilities

• Oversee daily operations across a portfolio of residential rental properties and manage property management workflows.
• Coordinate leasing activities, tenant onboarding, lease renewals and move-outs.
• Supervise maintenance requests and coordinate with contractors and vendors.
• Monitor rent collection, outstanding payments and tenant account updates.
• Handle tenant inquiries, complaints, escalations and service requests.
• Coordinate property inspections and ensure properties meet required standards.
• Maintain accurate property records, leases, tenant information and operational documentation.
• Monitor occupancy, vacancies, maintenance expenses and property performance.
• Develop and improve standard operating procedures (SOPs).
• Prepare operational reports and give regular updates to management.
• Identify operational bottlenecks and implement solutions; ensure activities follow applicable procedures and requirements.

Required profile

• Previous experience as a Property Management Operations Manager, Property Manager or Operations Coordinator.
• Strong understanding of US residential property management and knowledge of leasing, rent collection and property administration.
• Ability to manage multiple properties and operational priorities.
• Proactive, accountable and able to work independently.

Required skills

• Preferred tools: AppFolio, Buildium, Rent Manager, Propertyware, Yardi, Monday.com or Asana, Google Workspace and Google Sheets.
• Experience with one or more property management platforms is preferred.