Residential Maintenance Coordinator

About the role

Holland Properties, a property management company based in Hillsboro, Oregon serving the Portland metro area, is hiring a Maintenance Coordinator. As the operational heartbeat of daily property operations, you will work with your Pod Leader and other coordinators to keep maintenance requests moving from first contact to completion, acting as the link between residents, property owners and external vendors.

Key responsibilities

• Monitor, create and update work orders, including recurring ones and those related to HOA and housing agency notices
• Evaluate the scope, urgency and safety impact of requests, prioritizing habitability risks such as gas issues or water leaks, and guide tenants through simple troubleshooting before dispatching help
• Identify vendor needs, coordinate external service providers, request estimates and obtain owner authorizations or funds when needed
• Help monitor turn-related work orders so vacant units are ready for the market on schedule
• Track work orders through completion, resolve tickets older than 30 days, check vendor invoices for accuracy and assist with routine property inspections
• Manage personal and pod inboxes daily, route calls and follow up promptly
• Document issues clearly with detailed notes and photos, keeping tenant, owner and property records accurate in the systems
• Follow company SOPs and organize daily workflows with time blocking
• Take part in team meetings and training, and mentor incoming team members

Required profile

• Organized and dependable, with attention to detail
• Approachable communicator able to explain updates clearly to anxious tenants and ROI-focused owners
• Able to handle heavy administrative work alongside unexpected maintenance emergencies