Operations Manager - Hospitality

About the role

We are seeking a hands‑on Operations Manager to lead a high‑volume, customer‑facing environment in Fort Worth. You will be responsible for ensuring smooth daily operations, driving team performance, and delivering an exceptional guest experience.

Key responsibilities

• Oversee daily operations in a fast‑paced hospitality setting.
• Manage staffing, scheduling, and workflow to maximize efficiency.
• Coach, develop, and hold team members accountable to performance standards and KPIs.
• Monitor and improve metrics related to service quality, productivity, and overall experience.
• Identify operational gaps and implement process improvements.
• Maintain a structured, organized, and results‑driven environment.
• Step in as needed to support the team and sustain service levels.

Required profile

• 10+ years of experience in operations, management, or team leadership within customer service, hospitality, retail, or similar environments.
• Experience leading teams of 30+ employees.
• Proven ability to manage performance, track KPIs, and improve processes.
• Strong leadership skills with a focus on coaching and motivation.
• Highly organized with the ability to manage multiple priorities in a high‑volume setting.

Required skills

What we offer

• Base salary of $90,000+ annually.
• Health, dental, and vision coverage (majority employer‑paid).
• 401(k) retirement plan.
• Paid time off: 10 days (15 after first year) plus 10 paid holidays.
• Advancement opportunities in a growing organization.
• Equal Opportunity Employer.