Night Support Services Manager

About the role

The Support Services Manager oversees an assigned residential home serving individuals with intellectual and developmental disabilities (IDD). The position supervises Residential Services Assistants and Direct Support Professionals (DSPs) and ensures appropriate staffing coverage, operational compliance and effective implementation of individual quality of life plans. It also supports individuals in building independence in daily living, community participation and personal development.

Key responsibilities

• Ensure services are delivered in line with person-centered support plans and Kansas HCBS waiver requirements.
• Oversee daily operations of the home to ensure quality services and compliance with state and federal regulations.
• Maintain compliance with KDADS regulations, the Final Rule, licensing standards and agency policies.
• Ensure timely and accurate completion of required reports, incident documentation and follow-ups.
• Monitor implementation of person-centered support plans, behavior supports and documentation requirements.
• Lead quality assurance efforts and implement corrective action plans as needed.
• Conduct routine audits of documentation, service delivery and home environments.
• Serve as liaison during regulatory surveys and program reviews.

Required profile

• Associate's degree in Human Services, Psychology, Social Work, Special Education, Rehabilitation, Sociology, Business or a related field, or equivalent experience.
• Prior experience supporting individuals with IDD preferred.
• Prior experience in a supervisory or administrative position.
• Valid Kansas driver's license and proof of insurance.
• Must pass background checks per agency procedure and be able to read, write and speak fluent English.

Required skills

• Confidentiality
• Organizational, leadership and communication skills