Mission Success Manager

About the role

Second Front Systems is seeking a customer‑focused, mission‑driven Mission Success Manager to lead customer success from onboarding through renewal, acting as the primary liaison between commercial customers and internal teams.

Key responsibilities

• Build deep relationships with customer technical and executive teams.
• Lead customer kickoffs, onboarding, regular syncs, and Quarterly Business Reviews.
• Own high‑severity technical escalations and coordinate cross‑functional resolution.
• Navigate customers through technical implementation and FedRAMP compliance processes.
• Own renewal and upsell opportunities to secure contract expansion and revenue retention.
• Synchronize feedback from deployed customers into product roadmap recommendations.

Required profile

• 5+ years in customer/mission success, technical delivery, or related role, preferably supporting PaaS or cloud infrastructure in government contracts.
• Direct experience working in or supporting Department of War (DoW) missions or Federal Civilian agencies.
• Ability to manage complex customer relationships, sometimes through ambiguity.
• Working knowledge of NIST RMF, FedRAMP, or equivalent compliance frameworks.
• Demonstrated understanding of IaaS, PaaS, and/or SaaS.
• Excellent communication skills and the ability to shift fluidly between technical and non‑technical audiences.

Required skills

• NIST RMF
• FedRAMP
• IaaS
• PaaS
• SaaS
• Salesforce
• Jira

What we offer

• Competitive salary ($120k‑$160k) with equity and discretionary bonuses.
• 100% employer‑paid medical, dental, and vision coverage for you and dependents.
• 401(k) with 3% company contribution.
• Comprehensive wellness benefits, including One Medical membership and mental health resources.
• Technology and home‑office stipend plus annual professional development stipend.
• Flexible paid time off, federal holidays, generous parental leave, and remote‑work options.
• Employee referral bonus program.